Terms and Conditions
- Delivery
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1.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
1.2 All Items are subject to change without prior notice, If you do not wish to have alternative products, please state this when placing the order. Orders placed before 4.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
1.3 If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.
1.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
1.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
1.4.2 sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
1.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
1.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
1.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter. - Protecting Your Security
- To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
- Returns & Replacements
- All returns are subject to Portswood Computers standard returns policy
Return Policy
We know that you will be pleased with your purchases from portswoodpc.co.uk. However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
Items Faulty on Arrival
If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at portswoodpc.co.uk, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations.
Need to return an item?
You can request a return via email portswood_pc@btconnect.com, we will email you details of where to return your items, if the item is deemed faulty and is within the warranty period, we'll issue a replacement. If a retuned item is found not to be faulty by out technicians we will return the item to you, in this instance you will be liable for the return carriage.
What is the ISO 13406-2 standard for LCD screen pixel faults?
All LCD displays sold at portswoodpc.co.uk adhere to the ISO 13406-2 standard with regard to pixel faults. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. The below is relevant to Class II LCD panels.
The standard of production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.
The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.
Native Resolution No. of Pixels No. of Million Pixels Acceptable Defects 1024 x 768 786,432 0.8 2 1280 x 1024 1,310,720 1.3 3 1600 x 1200 1,920,200 1.9 4 2048 x 1536 3,145,728 3.1 6
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.
Native Resolution No. of Pixels No. of Million Pixels Acceptable Defects 1024 x 768 786,432 0.8 4 1280 x 1024 1,310,720 1.3 7 1600 x 1200 1,920,200 1.9 10 2048 x 1536 3,145,728 3.1 16
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.
Native Resolution No. of Pixels No. of Million Pixels Acceptable Defects 1024 x 768 786,432 0.8 2 1280 x 1024 1,310,720 1.3 3 1600 x 1200 1,920,200 1.9 4 2048 x 1536 3,145,728 3.1 6
Returns Frequently Asked Questions (FAQ)
I have tried to raise a request but you tell me that I have to call the manufacturer. Why is this?
A. In certain cases, manufacturers provide support direct to end users. They do this for many reasons, the main one is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.
What is the best way for me to return my items to you?
A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery.
I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
A. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number by email.
I have received an incorrect item, what should I do?
A. You should raise an RMA via email and return the item to us using a traceable and insured delivery agent (e.g. Recorded Delivery or Special Delivery via Royal Mail). - Ordering
- Can I make an amendment to my order?
Once an order has been placed no amendments can be made. If you need to amend a completed order, you will need to cancel the initial order and a new order.
Can I request delivery to an alternative address?
Unfortunately, to avoid fraudulent applications, we are unable to deliver goods to an alternative address. All goods will be shipped to the home address of the applicant. Portswood Computers offers a reserve and collect in-store, if this is more convenient for you. - Trading Information
- Trading Address
Portswood Computers
40-41 Addis Square
Portswood Road
Southampton
SO17 2NE
UK VAT registration number 631 9627 30
Registered Business Details
Abbi Electronics (Southampton) Ltd - Trading as Portswood Computers
Company Number : 2600493
89 Porchester Road
Woolston
Southampton SO19 2JA
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